BAND 7.0 IELTS ESSAY SAMPLE: WRITING CUSTOMER COMPLAIN LETTER FOR DAMAGED PACKAGE ONLINE - GUIDELINES & TIPS

All General Writing Task 1 Samples / Band 7.0

You recently ordered a package online, but it arrived damaged. Write a letter to the company's customer service department. In your letter: - Describe the damage to the package and its contents - Explain how this has affected you - Suggest what you would like the company to do to resolve the situation

Essay Sample

Dear Manager,

I recently invited my intimate relatives and rather than cooking by myself I preferred to order prepared food like snacks and pizza from your department, but, unfortunately, after getting the food from Uber I realized the packages of the food were mashed badly. Furthermore, the food also was deformed.

I was embarrassed in front of my guests. As I have been ordering food for the last five years from your department I did not expect any flaw related to the package delivery. After seeing and opening the package, I was shocked actually, and it ruined my wonderful party as a whole.

It would be better if the department set a program to obtain feedback from customers at times to correct the flaws and improve their deliverablity, and in such incidents, the company should obligate themselves to refund a proportion of the whole price to the customers.

Yours sincerely