BAND 6.5 IELTS ESSAY SAMPLE: WRITING A LETTER TO STORE MANAGER ABOUT FAULTY ELECTRONIC EQUIPMENT PURCHASE

All General Writing Task 1 Samples / Band 6.5

You recently purchased a piece of electronic equipment from a local store. However, you discovered that the product does not work as advertised, and there are some issues with its functionality. Write a letter to the store manager informing them about the situation. In your letter: - Explain the product you purchased and when you bought it - Describe the issues you have encountered with the product - Request for an exchange or a refund for the faulty product

Essay Sample

Dear Manager,

I am writing to you regarding the Samsung, 7" screen size, odel A cellphone which I purchased from your department store last week on July 7th.

I was about surfing on the internet two weeks ago, all of a sudden, I came across an amazing advertisement regarding the Samsung mobile company. It was describing unique features on one of its products such as its camera, as I mentioned 7" model A, but after I bought the mobile I realised that there was no such options that was displayed on the website.
As a result, I phoned the store, and I talked to them about the issue. I retured the cellphone to department store, and expected you to replaced it or refunded my money. Unfortunately, after passing a week since I gave it back neirher it was replaced nore the money refuned to me.
I look forward to hearing from you, and I am expecting of you to take care about this issue as soon as possible.

yours sincerely,
Mr. Hassani