BAND 6.5 IELTS ESSAY SAMPLE: LETTER TO CUSTOMER SERVICE FOR MISREPRESENTED ONLINE PRODUCT - TIPS AND GUIDE

All General Writing Task 1 Samples / Band 6.5

You recently purchased a product online, but when it arrived, you found that it was not as described on the website. Write a letter to the online store's customer service department. In your letter, include: - A description of the product you ordered. - The issues you found when the product arrived. - What actions you would like the customer service department to take to resolve the issue.

Essay Sample

Dear sir/madam

I am writing to complain about poor quality of the latest version of your tv which I bought two weeks ago. After 1 day it was in use, display stopped working.
I purchased it in the main branch which is located in the Central shopping center along a complete set of 3d-glasses. I was so happy to be able to watch 3D-movies. After being installed TV on the wall by your colleagues, when I tried to play a film, the first malfunction was appeared. Remote control did not work correctly. While I had been surprised by this matter, another problem was revealed. TV did not show any picture and we were unable use it since.
Consequently, I tried to contact your representative by phone, unfortunately no one answered me. So, I had to go back your store and explain the issue to your staff. Your employee said that I would have to bring back TV and wait more than two weeks to check this problem with the technical department. After two weeks, they asked me wait and be patient. Finally, after four weeks, I was contacted by your representative.
You can imagine how unhappy I was to discover the TV as I bought could not be repaired. As solution he offered me that I wait more than two weeks again to replace it. I am Very disappointed with your serious how I received. I insist on getting a refund of $1500 as soon as possible.
Paul. I am looking forward to hearing you.
Your faithfully
Mr. Green