BAND 6.5 IELTS ESSAY SAMPLE: ADDRESSING E-COMMERCE DISCREPANCIES & SEEKING RESOLUTION - ONLINE SHOPPING EXPERIENCE

All General Writing Task 1 Samples / Band 6.5

You recently purchased a product online, but when it arrived, you found that the product did not match the description on the website. Write a letter to the online store's customer service department. In your letter: - Explain what you purchased and why it was unsatisfactory - Describe the differences between the product you received and the one described on the website - Request an appropriate solution to the issue (e.g., a replacement, refund, or exchange)

Essay Sample

Dear Sir/Madam
Hope you are doing well.

My name is Mitra Dekal, I am writing to you regarding a recent online shopping that I had, on July 15th, 2023. I bought a pair of Petit pants from your online shop.

I chose that product because of specifically the height of the pants, which I don't have to make any alterations.

Unfortunately, when I have received them, the length of the pants was as the regular pants, and if I want to wear them, I have to pay $30 to a tailor to cut them for me, which could be more expensive for me .
As I am a regular customer of your good quality products, I request to exchange them with one of the Petit pants you sell online.

If you need more information please do not hesitate to contact me, my phone number is 678-567-123, and my email address is Mitra, ghdt@yahoo. Com

Best Regards, Mitra