BAND 6.0 IELTS ESSAY SAMPLE: COMPLAINT LETTER TO A HOTEL MANAGER - POOR SERVICE EXPERIENCE & RESOLUTION SUGGESTIONS

All General Writing Task 1 Samples / Band 6.0

You recently attended a conference in a different city and stayed at a hotel during your visit. The hotel's services and facilities did not meet your expectations, and you faced some issues during your stay. Write a letter to the hotel manager to express your dissatisfaction. In your letter, include: - The dates of your stay and your booking details - The problems you encountered during your stay - What actions you would like the hotel to take to address the issues

Essay Sample

Dear sir/madam
I am writing to express my concern about inconvinence accomodation in your hotel from 17th to 20th October.
I was invited to attend a confrence in your city and after spending many hours on the internet and reading a numerous comment on the main websites i selected your hotel which had best rate. So i set my date trip and booked a room with sea view. I was supposed to take your cutting edge facilities of your hotel such as indoor pool which was highlited on your website and make use of all inclusiclve drink and beverages that i must have paid extra money Not only was your pool out of service but also your staffs at recipient didn't receive my recipient of my pay and didn't allow me to use beverages. Consequently I contacted your representative and unfortunately he denied the service that i requested. Becauce he said its not hotel's fault and it is my business amd i should have called to my bank. So you can imagine how unhappy I was discovered.
Therefore I insist on refunding my extra money and I believe this matter deserves your urgent attention
Please look at this matter as soon as possible
Your faithfully
Mr. Babak