BAND 8.5 IELTS ESSAY SAMPLE: COMPOSING AN EFFECTIVE LETTER TO A STORE MANAGER ABOUT A DEFECTIVE KITCHEN EQUIPMENT

All General Writing Task 1 Samples / Band 8.5

You recently bought a piece of equipment for your kitchen but it did not work properly. You called the store but no action was taken. Write a letter to the store manager. In your letter: - Explain the situation and the equipment you bought - Describe the problem with the equipment - Request appropriate action to be taken

Essay Sample

Dear Store Manager,

I hope this letter finds you well. I am writing to express my dissatisfaction with a recent purchase I made at your esteemed store.

On the 1st of July, 2023, I purchased a Hamilton Beach Food Processor, Model No: 70725A from your outlet located at 123 High Street. I chose your store owing to its reputation for quality products and excellent customer service, which made me confident in my purchase. However, I regret to inform you that the experience with this product has been far from satisfactory.

Upon its first use, I noticed that the food processor is not functioning correctly. It intermittently shuts down during operation and fails to process food evenly, leaving large, unchopped chunks in the mix. Additionally, the pulse function, one of the features I was particularly interested in, does not work at all. This is causing significant inconvenience as I purchased this item to assist with meal preparation, and instead, it has compounded the time and effort required in the kitchen.

I made an attempt to resolve this issue on the 5th of July by calling your customer service hotline. However, despite my detailed description of the problem and assurance of a prompt resolution, I have not received any further communication or assistance.

I understand that manufacturing faults do occur from time to time, and it's possible that this device has slipped through quality control. Nevertheless, it is disappointing and frustrating to be left without a resolution.

I kindly request you to look into this matter personally. I would appreciate if the faulty unit could be replaced with a new, functioning one or repaired under the product's warranty. I am willing to bring the product back to the store at a mutually convenient time if necessary.

I trust that your store values its customers and believe that you will rectify this situation promptly.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,