BAND 8.0 IELTS ESSAY SAMPLE: REVIEWING A RESTAURANT EXPERIENCE - IMPROVING FOOD AND SERVICES

All General Writing Task 1 Samples / Band 8.0

You recently visited a local restaurant with your family to celebrate your father's birthday. However, you were not satisfied with the food and services provided. Write a letter to the restaurant manager, describing your experience. In your letter: - Explain the reason for your visit to the restaurant - Describe the issues you faced with the food and services - Suggest what improvements can be made to enhance the customer experience

Essay Sample

Dear Sir or Madam,
I am writing this epistle to express my utmost disappointment with the food and services provided by your esteemed restaurant.
Highlighting the scenario, I decided to organize my father's 75th birthday party last week on the 5th of July at your restaurant owing to the splendid reviews it had garnered online. Apart from this, one of the workers at your place is my neighbour and she recommended the place to me.
While skeptical at first I decided to go ahead with your place and gave it a shot. To my absolute horror, it turned out to be a disastrous decision for me. Firstly, the delicacies were totally bland and absolutely tasteless. Additionally, most of the dishes on the menu were unavailable and my guests had to settle with their second choices. Moreover, the service was extremely slow and at times even the food was cold.
To cap it all off, the restaurant forgot to bake the cake! I mean what could be worse? Consequently, I had to bear extreme embarrassment in front of my guests. Never in my life have I experienced such a laid-back service.
With such an unhappy experience, I would be of a suggestion that you should make sure all things are in order at least a day prior to the booking. The waiters should be briefed and trained precisely to be swift and make sure the food is served hot.
Looking forward to hearing from you.

Yours faithfully,
Max Sullivan