BAND 8.0 IELTS ESSAY SAMPLE: CRAFTING AN EFFECTIVE LETTER FOR WRONG PRODUCT RECEIVED ONLINE

All General Writing Task 1 Samples / Band 8.0

You recently ordered a product online, but you received the wrong item. Write a letter to the company's customer service department. In your letter: 1. Describe the product you ordered. 2. Explain the problem with the received item. 3. Request for a solution to resolve the issue.

Essay Sample

Hi,

I hope this email finds you well.

I am writing to bring to your attention a problem that I have gotten recently after purchasing one of your products. I purchased a vacuum cleaner robot with the mopping feature from your website. However, I received a vacuum cleaner without the mopping feature -for your reference I purchased the Model K741 and received the model K740 and my purchase ID is 7654345-. Moreover, I noticed that the vacuum cleaner does not charge itself which means it is defective. I contacted your online support and ask for a replacement of the item, however, they rejected my request. The only solution that they provided me is to send it back to the warranty department for receiving repair on the device.

Although they reimbursed me for the additional amount that I paid for the mopping feature, I am not satisfied with the offered solution from your customer service. First, It was a new item and it was supposed to work properly, and I don't want to use my warranty service before I used the vacuum cleaner. In addition, I need the mopping feature as I have athema and it is highly recommended to avoid the accumulation of dust on the apartment floor by mopping frequently. The only solution is to accept my return and send me a new vacuum cleaner with the mopping feature.

I am looking forward to hearing from you as soon as possible.

Kind regards,
Hesam