BAND 7.5 IELTS ESSAY SAMPLE: WRITING COMPLAINT LETTER TO HOTEL MANAGER | DISSATISFIED HOTEL STAY EXPERIENCE

All General Writing Task 1 Samples / Band 7.5

You recently attended a conference in a different city and stayed at a hotel during your visit. The hotel's services and facilities did not meet your expectations, and you faced some issues during your stay. Write a letter to the hotel manager to express your dissatisfaction. In your letter, include: - The dates of your stay and your booking details - The problems you encountered during your stay - What actions you would like the hotel to take to address the issues

Essay Sample

Dear Sir/Madam,
I am writing to express my disappointment about staying in your hotel. I stayed there for 3 days and 2 nights from 9th of July to 11th of July for a meeting and I had a number of problems there. For example, at first night our internet Wi-Fi has disconnected suddenly and your staffs did not pay any attention to our request. Another problem was that the hotel breakfast buffet was extremely awful because we could not find any drinkable juice or anything for vegetarian diet.
As a paying guest, I expect a certain level of service, and I am disappointed that my expectations were not met during my stay.
So, I would like to request a refund for the difficulties I encountered during my stay. I hope that this matter can be resolved promptly, and hotel improve its service in the near future that leads to attract more tourist to your place.
Thank you for your attention to this matter.

Sincerely,

Ayda Asghari