BAND 7.5 IELTS ESSAY SAMPLE: WRITING A COMPLAINT LETTER FOR UNSATISFACTORY ONLINE PRODUCT

All General Writing Task 1 Samples / Band 7.5

You have recently purchased a product online, but after receiving the product, you found that it was not up to your expectations. Write a letter to the online store manager, describing the product you ordered, explaining why you are dissatisfied, and stating what actions you would like them to take.

Essay Sample

Dear Sir,

I am writing to express my dissatisfaction with the services provided by your company. I recently placed an order for a black party dress on your shopping site on 30th December 2018.

Although the maximum time of delivery in your company is 7 days, I received it after 10 days. The moment I unwrapped the courier, I was shocked to find a casual dress instead of a party dress. Moreover, the colour and dress material were different. You can imagine how unpleasant it was to receive wrong delivery of your much awaited product.

Since, I have to wear this dress in my friend’s birthday party, I immediately contacted your company I spoke to the customer care executive and asked for the exchange. To my surprise, he refused to exchange the product. Given the fact that I am a regular customer of your company, it was a very disappointing experience.

I insist you to urgently look into this matter. You can either exchange the dress or return the money, otherwise, I will be forced to go to the consumer court.

I look forward to hearing from you.

Yours Faithfully

Kate