BAND 7.5 IELTS ESSAY SAMPLE: WRITING A COMPLAINT LETTER FOR FAULTY ELECTRONICS - ISSUES DESCRIPTION AND REFUND REQUEST

All General Writing Task 1 Samples / Band 7.5

You recently purchased a piece of electronic equipment from a local store. However, you discovered that the product does not work as advertised, and there are some issues with its functionality. Write a letter to the store manager informing them about the situation. In your letter: - Explain the product you purchased and when you bought it - Describe the issues you have encountered with the product - Request for an exchange or a refund for the faulty product

Essay Sample

Dear Sir/Madam,
I’m writing due to my latest purchase of the brand new phone which I bought on October 6th from the London Hp mobile Tech support. Despite the fact that I was so enthused by the advertisements on the social media it does not function as well as it should be.

Although, the design and structure of the phone is presided not only there are problems with internet connection but also it does not meet the expectations of high speed touch keyboard. Moreover, the rotating system does not work properly as laying down while working it may cause break down of the screen after couple of hours.

I would like to propose that due to your customer service policies It would be preferable for me to change my phone or a money return could be an acceptable alternative.

Thank you for you attention to this important matter.

Kind regards,
Behazin Jafari Jei