BAND 7.5 IELTS ESSAY SAMPLE: EFFICIENT TECHNIQUES FOR WRITING A COMPLAINT LETTER TO A STORE - ELECTRONICS PURCHASE ISSUE

All General Writing Task 1 Samples / Band 7.5

You recently purchased a piece of electronic equipment from a local store, but after using it for a few days, you found that it had some issues. Write a letter to the store manager. In your letter: 1. Describe the electronic equipment you purchased. 2. Explain the problem you are facing. 3. Request a solution or compensation for the issue.

Essay Sample

Hi,

I hope this email finds you well.

I am writing to bring to your attention the details of a problem that I have with one of the electronic items that I recently purchased from your store. On the last summer sale of your store, I purchased a vacuum cleaner robot (model k560). After a few days of using it, I noticed some problems regarding the device. First, it does not charge itself automatically as it is supposed to do so. I read the vacuum cleaner's manual carefully, and it stated that after finishing the task, the robot should return to its charging hub automatically and charge itself. Instead, it stops working and I had to place it on the charger manually. Moreover, I realized that there are abnormal noises from the device, in addition to the normal vacuuming noise from its engine, making it really annoying while working. I assumed there should be a manufacturing problem with the device as it happened a few days after my purchase. I returned the item to the store and ask for a replacement, however, your employee rejected my request. The only solution that they provided me was to use my warranty service and sent it back to the manufacturer.
As it was a new item and I am sure that the item was defective at first, I want to replace it for a new one rather than send it to the warranty services. Also, I checked your website and read the return policies regarding any electronic items, it is clearly stated that all of the electronic items are eligible for return after 30 days of their purchase. Thus, I want to kindly ask you to accept my return request and provide me with a new one. For your reference, I have the receipt and the original packaging of the item. I can send the receipt via email upon your request.

I am looking forward to hearing from you as soon as possible.

Kind regards,
Hesam