BAND 5.5 IELTS ESSAY SAMPLE: WRITING A LETTER TO A COMPANY ABOUT A DAMAGED ONLINE PURCHASE

All General Writing Task 1 Samples / Band 5.5

You recently purchased an item online, but when it arrived, you found that it was damaged. Write a letter to the company where you bought the item. Include the following in your letter: - Describe the item that you purchased - Explain the problem with the item - Suggest what you would like the company to do about the issue

Essay Sample

Dear sale manager of digikala online shop
I regret to inform you avout my last shopping of your onlineshop. I had ordered a mobile phone almost three days ago and it received me yesterday. but after I opened the pack of my purchase, I found my purchase in a bad situation. I investigated it and I found many cracks at the body and screen of it. It seems the defects occur before it packed. furthermore the pack of it was damaged and it seemed that falled after paching.
Althought the mobile is working well, the cracks on it make its seem like an old one and i do not keep it. Aswell as, I don't like it and i want to change it with new one that has not any problem. Beside, i want to compensate my loss with pay a penalty according to the laws.
Your cinserely
Hossein salrhi