BAND 5.5 IELTS ESSAY SAMPLE: WRITING A COMPLAINT LETTER TO A HOTEL MANAGER - ISSUES WITH ACCOMMODATIONS AND SERVICES

All General Writing Task 1 Samples / Band 5.5

You recently attended a conference in another city and stayed at a hotel. However, you were not satisfied with the hotel accommodations and services. Write a letter to the hotel manager. In your letter, include: - Details about your stay (booking reference, dates, etc.) - What were the issues you faced during your stay? - What actions do you expect the hotel to take in response to your complaints?

Essay Sample

Hi, my name is Mohamadreza Jahani . Recently I have stayed in your hotel but I hadn't been satisfied with my accommodation and the services. the hosts weren't polite enough and some of them were so much rude. When i arrived there , there were nobody to carry my suitcases to my room. I carried them myself. My room didn't smell very well and also it was too warm in the room. I thought that it might be an accident but when i went to take a shower the bathroom was so much dirty and i had pissed off. I called to the receptionist and he told me that he is sorry and they don't have any other empty rooms and it is just that one you are in. i asked them to send somebody to clean the bathroom and change the bedding but they told me that all the servants are busy now but i will send them to you your room. but it takes about 5 hours till they come.
I'm not going to offer your hotel to anyone because of your bad services.